Who we are
This website is operated by Applash Solutions ("Applash", "we", "us"), headquartered in Mohali, Punjab, India, with offices in the USA, Canada and Australia. We decide how and why the personal information described in this policy is used, which makes us the "controller" of that information.
You can contact us about privacy at admin@applashsolution.com.
Information we collect
Information you give us. When you use the contact form, the "Let's Talk" or automation-audit form, or email us, we collect:
- your name and email address
- your phone or WhatsApp number, if you provide one
- the message you write and, on some forms, the area where your business struggles most and how soon you want to act
- the subject you choose on the Contact Us form
Please do not include passwords, payment card details or other highly sensitive information in your message. If you need to share confidential information, ask us for a non-disclosure agreement first.
Information collected automatically. When you send a form we also store your IP address and your browser's user-agent text. We use these to prevent spam and abuse. Our web servers may also keep ordinary access logs (such as IP address, pages requested and time) for security and troubleshooting.
Chat assistant. If you use the chat assistant on this website, the messages you type are sent to Google's Gemini service, which generates the replies. We do not ask you for personal details in the chat, so please do not share passwords, card numbers or other sensitive information. Your conversation is kept in your browser for the length of your visit and is not stored in our database.
Cookies. The website uses a small number of essential cookies. See our Cookies Policy.
How we use your information
We use your information to:
- reply to your message and understand what you need
- prepare a proposal or written view if you ask for one
- keep a record of our conversation with you
- protect the website against spam, fraud and misuse
- meet our legal obligations and handle disputes
We do not use your information to make automated decisions about you, and we do not sell it.
Why we are allowed to use it
Depending on where you live, the law requires a legal basis for using personal information. Ours are:
- Taking steps at your request, when you ask us for information or a proposal
- Our legitimate interests in running our business, answering enquiries and keeping the site secure
- Your consent, where we ask for it, which you can withdraw at any time
- Legal obligations, where the law requires us to keep or share information
Who we share it with
We share information only with people who help us run the website and the business, and only as far as needed:
- service providers such as our hosting, email and IT support providers, who act on our instructions
- members of the Applash team who need it to reply to you
- professional advisers, and authorities where the law requires
We do not sell or rent personal information to anyone.
International transfers
Applash has teams in India, the USA, Canada and Australia, and our providers may store information in other countries. Your information may therefore be processed outside the country where you live. Where required, we use appropriate safeguards for such transfers.
How long we keep it
We keep messages and enquiry details for as long as needed to respond to you and to keep a reasonable record of our dealings, and longer if the law requires or if a project follows. When information is no longer needed, we delete it or make it anonymous. You can ask us to delete your information earlier (see "Your rights").
How we protect it
We use measures such as access controls, encrypted connections (HTTPS), restricted administrator accounts and regular maintenance. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we take reasonable care.
Your rights
Depending on your location, you may have the right to:
- ask for a copy of the personal information we hold about you
- ask us to correct information that is wrong
- ask us to delete your information
- object to, or ask us to limit, some uses of it
- withdraw your consent where we rely on it
- complain to your local data protection authority
To use any of these rights, email admin@applashsolution.com. We may need to confirm who you are first, and we will answer within the time the law allows.
Other websites and services
This site loads fonts from Google Fonts, which means your browser contacts Google's servers and your IP address is visible to them. Our social media links (Facebook, Instagram, X and LinkedIn) lead to external sites with their own privacy policies, which we do not control.
Children
This website is for businesses and is not aimed at children. We do not knowingly collect personal information from children. If you believe a child has sent us information, please contact us and we will delete it.
Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top shows when it last changed, and we will make clear if the changes are significant.
Contact us
Questions or requests about this policy: admin@applashsolution.com, or use our Contact Us page.